Resolving the "Initialization Failed" error

If you are reading this article you have probably seen the error below in pop up in our Dashboard, we are here to help you resolve it.

This error appears when the Dashboard isn't able to retrieve data from the blockchain network successfully, most likely due to the RPC endpoint you are connecting to failing to respond to our data query request.

The most common solution is simply changing the RPC to another that isn't failing at this very moment.

Instructions for Polygon Network

You can either try to use our own RPC by following the steps in this article or just follow the simple steps below:

Step 1 - Open your Metamask Wallet and click on the Network menu on the Top Right (if you are using another wallet try to navigate to the Network configuration where you can find the RPC and Chain ID details)

Step 2 - Select Custom RPC at the bottom of the menu

Step 3 - Insert the data below in the relative fields as asked by Metamask

If you already have a network setup for Polygon using Chain ID 137 Metamask might refuse to add a new one, if this is the case you can edit your existing network configuration for Polygon following these steps:

1. Click My Accounts > Settings > Networks;

2. Update the RPC URL to one of those listed above.
   

Step 4 - Connect your wallet to Superfluid dashboard by visiting this link

Congratulations, now you should be able to use our Dashboard with no issues or errors popping up.

If the issue still persist, please reach out to our tech support team using the green chat bubble in the lower right corner of the screen or via our Discord server.

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